Refund policy

At My Beautiful Collection, we want you to have a positive shopping experience. This policy explains when you may request a return, replacement, or refund for purchases made through our website.

1. Return Window

We accept eligible return requests within 7 days of the date your order is delivered.

To be eligible for a return, the item must:

• Be unused and in its original condition
• Be in the original packaging, where applicable
• Include original tags or accessories, where applicable
• Be purchased directly from My Beautiful Collection
• Not be damaged due to misuse, accident, or improper handling

Customers must contact us before sending any item back. Do not send an item back without receiving return instructions from our customer support team.

2. Return Process

To request a return, please contact us at:

Beatsbrobillionair23@gmail.com

Please provide:

• Your order number
• The name used when placing the order
• The reason for the return
• Photos of the product when requested

After reviewing your request, we will provide instructions regarding whether the item needs to be returned and where it should be sent.

3. Return Shipping

Unless the item is defective, damaged, or incorrect, the customer is responsible for return shipping costs.

If you received a defective, damaged, or incorrect item, please contact us before returning it. We will review the issue and provide appropriate return or replacement instructions.

4. Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If your item:

• Arrives damaged
• Is defective
• Is the wrong product
• Is significantly different from the product description

please contact us within 7 days of delivery.

We may request clear photos or video of the product and packaging to verify the issue.

If the issue is confirmed, we may provide a replacement or refund, depending on the circumstances and product availability.

5. Refunds

Once an approved return is received and reviewed, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Approved refunds are generally processed within 5–10 business days. Your bank or payment provider may require additional time to post the refund to your account.

6. Non-Returnable Items

Certain products may not be eligible for return due to their nature, including:

• Personalized or customized products
• Products that have been used or altered
• Products damaged through misuse or improper handling
• Gift cards
• Items specifically identified as non-returnable on the product page

If you are unsure whether your item is eligible for return, please contact us before sending it back.

7. Order Cancellation

If you need to cancel an order, contact us as soon as possible after placing the order.

We cannot guarantee cancellation once an order has entered processing or has been shipped.

8. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply for reshipment.

9. Exchanges

If you would like a different product or variation, please contact us at Beatsbrobillionair23@gmail.com.

Depending on product availability, we may process an exchange or provide another appropriate resolution.

10. Contact Us

If you have questions about our Returns & Refund Policy, please contact:

My Beautiful Collection
Email: Beatsbrobillionair23@gmail.com